Kai AI Privacy Policy

Last Updated: August 12, 2025

Welcome to Kai AI (“Kai,” “we,” “our”). We value your trust and are committed to protecting the privacy of your personal data when using the Kai AI application and website. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using the Kai app or website.

By using the Kai AI application or our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect data to enhance your experience when using Kai. The types of data we collect include:

a. Information You Provide Directly
  1. Name, email address, or phone number (if you register an account)
  2. Other information you provide when creating your user profile
b. Conversation Data within the App
  1. The content of your conversations with Kai
  2. Preferences, interests, and concerns you share while interacting with Kai

Note: Conversation data is used to provide more personalized responses, improve Kai's service quality, and enhance AI capabilities so Kai better understands user needs.

c. Technical & Usage Data
  1. Device type, operating system, and app version
  2. IP address, approximate location (if permission is granted), and usage logs
  3. Cookies on our website for analytics and improving user experience

2. How We Use Your Information

We use the data we collect to:

  1. Provide a personalized and relevant experience for users
  2. Improve the quality and accuracy of Kai's responses
  3. Develop new features and improve services
  4. Ensure security, prevent misuse, and protect users
  5. Send updates, tips, and important information related to Kai's services (optional)

3. Legal Basis for Data Processing

We process data based on the following legal grounds:

  1. User consent
  2. Contractual necessity to deliver our services
  3. Legal obligations under Indonesia’s Personal Data Protection Law

4. Data Protection & Security

We prioritize data security by implementing the following measures:

  1. Encrypting conversation data
  2. Restricting access to authorized personnel only
  3. Storing data on servers that meet international data security standards
  4. Regular audits and updates to prevent data breaches

5. Sharing Information with Third Parties

We do not sell, trade, or share personal data with third parties for commercial purposes. Data may only be shared under the following circumstances:

  1. When required to operate services (e.g., hosting providers, APIs)
  2. When required by applicable laws and regulations
  3. When explicit consent is obtained from the user

6. User Rights

As a Kai AI user, you have the right to:

  1. Request a copy of your personal data
  2. Request corrections or deletion of your data
  3. Withdraw your consent for data processing
  4. Contact us regarding any privacy-related questions

To make a request, please contact us at [email protected].

7. Children & Teen Privacy

Kai is designed for teenagers aged 12-18.

We encourage parents and educators to be involved in supporting their teenagers while using Kai.

If you are a parent or educator and believe that a child under the intended age range has provided personal data without your consent, please contact us to request data deletion.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If there are significant changes, we will notify users through the app, email, or our website.

9. Contact Us

If you have any questions about this Privacy Policy, please reach out to us at:

Email: [email protected]

HeyKai is an AI-powered daily companion designed to support anyone who needs it with one clear mission: to ensure no one ever feels alone.

HeyKai provides a safe space to speak freely, express your thoughts, and receive support anytime, anywhere. It's not here to replace human connection, but to help bridge it.

By listening without judgment and offering gentle guidance, HeyKai empowers its users to build self-confidence, mental resilience, and healthier relationships with the people around them.

Contact Us[email protected]

© 2025 KAI AI. All rights reserved.